I am very disappointed with Foxy Locks.
Their customer service is well non-exsistant, I never did see a review that mention their customer service in detail; only on YouTube which they all said that shipping was fast!
I am still waiting for my exchanged colour now for over a week! I've heard from many people that they got theirs very quickly and one girl was from New Zeland! However, I live in the UK and still don't have them, I also sent mine back the same day I got them.
Since there is no human contact with foxy locks; no phone number, no direct email address. In order to ask them about what is happening I messaged them via their contact message form thing...I did that yesterday morning, and today still no email In response.
Due to the lack of contact they have with their customers I have no idea if
a) they even got my extensions I sent back - which hopefully they have since I had to pay to get them shipped back.
And
b) if they've even sent out the new exchanged colour.
I guess I'll just have to wait longer.
I'm not even sure however if platinum will be the right colour - they recommended ash blonde when I emailed them, when the extensions came in that colour they were way too yellow for my hair not ashy at all!
I hope they will be the right colour otherwise i will again have to pay to ship them back, since foxy locks don't give you a return sticker in the packaging or a returns form - you have to print out a returns form yourself after messaging them!! Which seems kinda stupid! I hope I'll get my money back quickly too, if it turns out they are the wrong colour.
Anyway, there's nothing I can do but wait....
Photo below shows my hair with the colour of 'ash blonde #90' extensions next to it.
Foxy Locks Extensions Updated Posts:
Update #4 http://bellezzaisbeauty.blogspot.co.uk/2013/05/foxy-locks-update-3.html
Update #3 http://bellezzaisbeauty.blogspot.co.uk/2013/05/foxy-locks-update-2.html
Update #2 http://bellezzaisbeauty.blogspot.co.uk/2013/05/foxy-locks-update.html
First Review http://bellezzaisbeauty.blogspot.co.uk/2013/05/foxy-locks-extensions-review-part-1.html
Their customer service is well non-exsistant, I never did see a review that mention their customer service in detail; only on YouTube which they all said that shipping was fast!
I am still waiting for my exchanged colour now for over a week! I've heard from many people that they got theirs very quickly and one girl was from New Zeland! However, I live in the UK and still don't have them, I also sent mine back the same day I got them.
Since there is no human contact with foxy locks; no phone number, no direct email address. In order to ask them about what is happening I messaged them via their contact message form thing...I did that yesterday morning, and today still no email In response.
Due to the lack of contact they have with their customers I have no idea if
a) they even got my extensions I sent back - which hopefully they have since I had to pay to get them shipped back.
And
b) if they've even sent out the new exchanged colour.
I guess I'll just have to wait longer.
I'm not even sure however if platinum will be the right colour - they recommended ash blonde when I emailed them, when the extensions came in that colour they were way too yellow for my hair not ashy at all!
I hope they will be the right colour otherwise i will again have to pay to ship them back, since foxy locks don't give you a return sticker in the packaging or a returns form - you have to print out a returns form yourself after messaging them!! Which seems kinda stupid! I hope I'll get my money back quickly too, if it turns out they are the wrong colour.
Anyway, there's nothing I can do but wait....
Photo below shows my hair with the colour of 'ash blonde #90' extensions next to it.
Update #4 http://bellezzaisbeauty.blogspot.co.uk/2013/05/foxy-locks-update-3.html
Update #3 http://bellezzaisbeauty.blogspot.co.uk/2013/05/foxy-locks-update-2.html
Update #2 http://bellezzaisbeauty.blogspot.co.uk/2013/05/foxy-locks-update.html
First Review http://bellezzaisbeauty.blogspot.co.uk/2013/05/foxy-locks-extensions-review-part-1.html
No comments:
Post a Comment