Showing posts with label foxy locks customer service. Show all posts
Showing posts with label foxy locks customer service. Show all posts

Sunday, 20 October 2013

Foxy Locks Update: 4 Months

As you may know, if you read my blog I really do despise the foxy locks hair extensions. 

I have many other posts regrading my dreadful journey with Foxy Locks: 

I had my old hair extensions; that weren't even 100% human hair for just over a year!

However, after 4months the foxy locks extensions are getting to the point where they are unwearable..... Which really annoys me because of how much I paid for them, as they're not the cheapest out there.

After foxy locks saying the shedding would subside within a week it hasn't if anything it has gotten worse as time has gone on. I've never had any other extensions like this in all the time I've worn them (about 4/5 years) nor had I ever even heard of shedding problems until these. 

* all hair is placed ontop of a black towel for easy viewing and has been dryed naturally, not straightened and been brushed*

This is or was one of the 2 weft strands. After just four months it awful, thinning ends and loose hair at the stitching, the stitching is also really loose (probably the cause of the shedding). 



This is it placed next too one of the thicker 1 weft strands, here you can tell the real difference of the shedding. 

One thing that does help them too look thicker is brushing them with a Denman D81 brush instead of a paddle brush, extension brush or a wide tooth comb. 


With this brush I find that it doesn't shed as much. Before I'd literally have hair balls on the comb or brush, however I still get balls of hair now but not to the same extent as before (see photo below).

I always brush them gently from the bottom upwards, I also have a hair styling qualification in which one module was solely on hair additions, so I know how to look after hair extensions properly. 


However, you can't constantly brush them, and after a while of wearing them the 'thick' brushed look soon fades to stragly extensions. They shed even when I touch them, I literally leave a trail blonde hairs wherever I go! 

Another problem I have with them is matting, knotting and tangling. When wearing them after so long they tend to get all matted and tangled at the back - which is an awful problem when trying to remove them at the end of the day as they tangle with your own hair ouch! 



As you can see my non human hair extensions lasted extremely well. 

And now this is what my foxy locks extensions are like in October: 


Photo above is not at all edited and has been taken with an ipad. The lipstick in the photo above is mac rebel! 

 As you can see the effects of the shedding has worsened causing them to go thinner, much thinner than my natural hair at the top and, the ends are really thin and straggly and well just not nice at all really. 

I will never again purchase extensions from Foxy Locks and I can't wait to buy some new ones! 

Tuesday, 28 May 2013

Sunday, 26 May 2013

Foxy Locks Update #4

Nightmare with Foxy Locks


After 11 days:

still no extensions,

no replies to my emails.

Last night, I went onto the Foxy Locks website, and they had the live chat working. I messaged them about my un answered emails and asking where my extensions are.

At first they said they hadn't received my old extensions that I'd sent them back 10 days ago. I told them I'd sent them and gave them the receipt information. They then gave me a lot of business rubbish about dispatching and so on. I asked how they'd managed to change my order tracking on the website from 60# Light Ash Blonde to 90# Platinum Blonde if they had not received my extensions and thus had not seen the returns form. They didn't answer my question directly, again fobbed me off with some business things.

I still had no clue if 1. They'd received the extensions or 2. If they were sending the others.

It was only until I actually said so you have received the extensions....yes? That they then said "that is correct". So after all that conversation ( which must of lasted at least half an hour ) that they then went back and contradicted themselves. At first they said they were still 'in receipt' of my old extensions, that they had not got them back to the end of 'that's correct' to ,y question that they had them. They never answered a question directly, and I do strongly believe that If I had not of said 'yes?' they wouldn't of said that they did have my extensions back. They made me feel like It was my fault that I had not sent them back, then confused me with their business jargon and not giving me direct answers to my questions. It was like getting blood out of a stone.

They said they'd email me soon to update me with my order - but I doubt that they will!

They also said that sending the extensions would of taken 2-3 days to deliver to me....So if they had the ones I sent back already, they should of sent the new ones too me and I'd of got them last week. But they made excuses about business things that I had no clue of understanding.

I'm still really not happy with their customer service. When I get the extensions if they're the wrong colour again I don't think I'll even bother to send them back, because of all this hassle. I doubt if I'll order anything again from them.

Foxy Locks Extensions Updated Posts:

Update #4 http://bellezzaisbeauty.blogspot.co.uk/2013/05/foxy-locks-update-3.html
Update #3 http://bellezzaisbeauty.blogspot.co.uk/2013/05/foxy-locks-update-2.html
Update #2 http://bellezzaisbeauty.blogspot.co.uk/2013/05/foxy-locks-update.html
First Review http://bellezzaisbeauty.blogspot.co.uk/2013/05/foxy-locks-extensions-review-part-1.html


Thursday, 23 May 2013

Foxy locks update #3

I am very disappointed with Foxy Locks.

Their customer service is well non-exsistant, I never did see a review that mention their customer service in detail; only on YouTube which they all said that shipping was fast!

I am still waiting for my exchanged colour now for over a week! I've heard from many people that they got theirs very quickly and one girl was from New Zeland! However, I live in the UK and still don't have them, I also sent mine back the same day I got them.

Since there is no human contact with foxy locks; no phone number, no direct email address. In order to ask them about what is happening I messaged them via their contact message form thing...I did that yesterday morning, and today still no email In response.

Due to the lack of contact they have with their customers I have no idea if

a) they even got my extensions I sent back - which hopefully they have since I had to pay to get them shipped back.
And
b) if they've even sent out the new exchanged colour.

I guess I'll just have to wait longer.

I'm not even sure however if platinum will be the right colour - they recommended ash blonde when I emailed them, when the extensions came in that colour they were way too yellow for my hair not ashy at all!

I hope they will be the right colour otherwise i will again have to pay to ship them back, since foxy locks don't give you a return sticker in the packaging or a returns form - you have to print out a returns form yourself after messaging them!! Which seems kinda stupid! I hope I'll get my money back quickly too, if it turns out they are the wrong colour.

Anyway, there's nothing I can do but wait....

Photo below shows my hair with the colour of 'ash blonde #90' extensions next to it.


Foxy Locks Extensions Updated Posts:

Update #4 http://bellezzaisbeauty.blogspot.co.uk/2013/05/foxy-locks-update-3.html
Update #3 http://bellezzaisbeauty.blogspot.co.uk/2013/05/foxy-locks-update-2.html
Update #2 http://bellezzaisbeauty.blogspot.co.uk/2013/05/foxy-locks-update.html
First Review http://bellezzaisbeauty.blogspot.co.uk/2013/05/foxy-locks-extensions-review-part-1.html